What are your rates and billing policies?

I keep pricing simple and transparent. My standard rate is $50/hour for weekday work and $55/hour for weekends and holidays.

All services (including daily operations, client meetings, and high-level projects) are billed at the same rate, with no upcharges for different task types.

You’ll receive detailed weekly reports outlining the work completed to ensure alignment, plus a full monthly summary alongside your invoice. Late payments may incur a fee or lead to a pause in service.

Do you offer prepaid packages?

Yes! I offer prepaid packages at a discounted rate for added ease and flexibility:

• Starter: 20 hours at $950 (5% discount)

• Pro: 50 hours at $2,250 (10% discount)

• Partner: 100 hours at $4,250 (15% discount)

Prepaid hours are used during standard weekday hours. Any work on weekends or holidays will be billed separately at $55/hour. You’ll receive monthly invoices showing hours used, work completed, and your remaining balance.

Need to cancel your package early? No problem—unused hours are refundable, minus a 10% administrative fee.

Do you offer short-term or project-based support?

Absolutely! I offer both ongoing fractional partnerships and flexible assistance for focused initiatives. If you have something specific in mind, I can create a customized proposal for you based on your exact goals and timeline.

How do you communicate and collaborate with clients?

I adapt my communication style to match what works best for you—whether that’s email, Slack, Loom videos, or async platforms like Notion and Asana. We’ll also establish a meeting cadence that fits your workflow, whether you prefer daily stand-ups, weekly check-ins, or monthly strategy sessions. My goal is to provide clear, proactive updates and work as independently as possible, so you can stay focused on the bigger picture.

What’s not included in your services?

While I cover a wide range of services, there are a few I don’t currently offer:

• Phone or remote receptionist duties: I focus on structured, task-based support rather than real-time call coverage.

• In-person or onsite tasks: I work remotely from my home office in downtown Napa, but can always coordinate local assistance when needed.

• Advanced bookkeeping or accounting: I offer light expense tracking and invoice management, but not full-scope financial services.

• Advanced graphic design: I create clean, polished documents and decks, but complex design work is best handled by a specialist.

• Full-scale social media management: I can support LinkedIn and digital business profiles with post scheduling and light engagement, but full social media strategy is outside my scope.

If you're ever unsure about whether a specific task or project falls under my services, just ask! I'm always happy to clarify or refer you to a trusted partner.

How do I get started?

Getting started is easy! We’ll begin with a complimentary discovery call to explore your priorities, pain points, and how I can best provide customized support to you.

If we decide to move forward, I’ll share a simple service agreement and onboarding packet to ensure everything is set up for a smooth start. From there, I’ll begin integrating into your company’s workflow and taking tasks off your plate.